“It’s one thi
ng to say we’re great at delivering ‘better for less’. But what does that mean in practice?” asks Martin Thomas, Director of Organisational Change at ICE.
“To help bring our innovative work with public services to life, we’ve created a short film to show how we use Lean Systems Thinking, underpinned by customer-focused communication and engagement, to drive efficiency AND raise quality. This bitesize introduction to Organisational Change showcases the work our practitioners recently completed with the NHS Business Services Authority….”
