Monthly Archives: September 2011

Five steps to more efficient Debtor and Creditor Services

Working with local authorities across the UK, we’ve identified some common themes faced by Debtor & Creditor Services in achieving ‘better for less’.  Here, we highlight five key steps which can help drive the huge cost savings and efficiencies you need to achieve:   1. Set up debtors for faster collection – To ensure simple, […]

Building a culture of innovation

A recent article in HR magazine, ‘Build employee engagement through a culture of innovation’ got me thinking. Although the author makes some strong arguments for creating more innovative organisations, I think there are one or two key factors missing in his thesis: I agree that purpose is key, as reducing fear is key to innovation, […]

Smartphone Apps: An Essential Guide to making them work for you

  Smartphone apps offer great value for money and help organisations engage with target audiences in new and innovative ways. The potential reach of these fast emerging communication tools speak for themselves….   There are 6.2 million smartphone users in the UK.1 Smartphones are used everywhere: ‘downtime’ (95%), at work (82%), shopping (81%), at home […]

Future Councils: Life after the spending cuts

A recent NLGN report raises some interesting questions about how councils might deal with the budget pressures they’re facing. For instance, what’s the purpose of a local authority?  Which services should it provide and which should it commission?  What is its role and how much influence should it have over how outsourced services are provided? […]


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