With some of the lowest temperatures of the winter so far and the current culture of “where there’s blame, there’s a claim”, local authorities are taking a hammering on insurance payouts– and that’s driving a reactive culture which concentrates on mitigating insurance risk rather than making the streets safer. So how can councils better deal [...]
Tag Archives: systems thinking
SO Change: managing demand and supporting citizens
Wednesday 18th January 2012 – 3:34 PM
A new study says Councils could potentially save up to £5billion each year by managing customer demand and supporting their citizens to make different lifestyle choices. DOWNLOAD A PDF VERSION OF THIS BLOG HERE It’s reported that the majority of senior-level decision makers questioned believe traditional methods of generating efficiency savings aren’t adequate to meet [...]
Computers or People?
Monday 24th October 2011 – 2:10 PM
A recent article on the BBC health website titled ‘Better IT would save thousands of lives’ suggests that IT systems could prevent 16,000 deaths per year. The computer system proposed is stated as being capable of ‘reminding staff to give patients their drugs’ and providing ‘surveillance on its wards’, backed up by a policy of [...]
Your essential guide to a more effective Taxi Licensing service
Wednesday 19th October 2011 – 2:58 PM
Achieving ‘better for less’ is at the heart of service transformation. But how can organisations like yours reduce costs and deliver clear, measurable outcomes for the citizens you serve? Click here to see a pdf version of this blog Drawing on our recent work with one local authority, we’ve highlighted five areas which [...]
Pay Drives Performance?
Monday 17th October 2011 – 11:11 AM
Does pay really drive performance? It’s an interesting question that the public and private sectors both grapple with. Over a number of years working within large, complex organisations, I’ve seen pay and bonuses calculated in very different ways and most recently, I’ve worked with an organisation where three pay methods are present in different parts [...]
Five steps to more efficient Debtor and Creditor Services
Wednesday 28th September 2011 – 12:20 PM
Working with local authorities across the UK, we’ve identified some common themes faced by Debtor & Creditor Services in achieving ‘better for less’. Here, we highlight five key steps which can help drive the huge cost savings and efficiencies you need to achieve: 1. Set up debtors for faster collection – To ensure simple, [...]
More Effective Planning Services: Your Essential Guide
Wednesday 7th September 2011 – 3:07 PM
Meeting the challenge of delivering ‘better for less’ has never been more important, but our work with local authorities provides a practical framework which could help you improve planning services, reduce costs and deliver clear, measurable outcomes for citizens. Download a pdf version of this guide here or read on for our five top tips….. [...]
