Monthly Archives: June 2012

Five key steps for more effective Streetscene services

It’s been proven that effective Streetscene services enable communities to claim back their public spaces, making them feel safer and cleaner, and reducing anti-social behaviour. Drawing on a wealth of experience working in local environments, you can download five key steps for more effective Streetscene services  or read on here for more: 1. Foster a sense […]

Change: turning theory into reality

I recently read a blog by Forbes, highlighting six factors that can limit us doing the right thing, and instead, result in us doing the easy thing. I really liked the article which described some very powerful insights into why we behave the way we do, despite knowing we could do better. It got me thinking […]

How to avoid the pitfalls of ‘Channel Shift’

Channel shift – the process of getting customers to use a different ‘channel’ with which they contact your organisation or business – is a major consideration when delivering great value for money. Whether public or private sector, making sure your customers and citizens are engaging with you in the most efficient way is often a […]

Creativity: It’s not ‘what we are’, it’s ‘what we do’.

We all know what we do, don’t we? It seems like a simple question doesn’t it? I’ve always described myself as a designer and it’s what it says on my passport. But even this fails me in conversation. “Designer of what?” people ask… Terminology of job roles is a surprisingly potent thing. For years at ICE […]

Five simple steps to sustained behaviour change

According to a recent report by The Health Protection Agency, the number of newly diagnosed cases of gonorrhoea has increased by 25% in 2011, with concerns that the STI may also be building up a resilience to treatment. With people continuing to demonstrate risky, unsafe behaviour, The Department of Health believes that the message is […]

How can we help people let go of dependency?

So, instead of joining our local (apparently slightly washed out) Jubilee street party, my partner and I decided to climb Ben Nevis during the extended Bank Holiday weekend. Anyone who doesn’t trek hills or walk in the country, I’d wholeheartedly recommend it as a way to refuel your health and wellbeing. For starters, the journey […]

Driving sustainable change around alcohol misuse

With the latest annual figures from ONS (Office of National Statistics) confirming an 11% rise in the number of alcohol-related hospital admissions, it’s more important than ever to take a flexible, needs-based approach to alcohol misuse. The statistics also show that there’s been a 2.1% increase in primary diagnosis alcohol conditions (198,900 for 2010/11) since […]


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