Tag Archives: efficient

Service Redesign: Your vision for the best services

Is your vision as a commissioner to have a service that is heralded as the best for diabetes, mental health or cardiovascular disease? Is it where your service is not only really desirable to your patients, family and friends, but desirable to your health care professionals, and further than that, desirable to your finance board […]

How to avoid the pitfalls of ‘Channel Shift’

Channel shift – the process of getting customers to use a different ‘channel’ with which they contact your organisation or business – is a major consideration when delivering great value for money. Whether public or private sector, making sure your customers and citizens are engaging with you in the most efficient way is often a […]


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