Tag Archives: service improvement

More Effective Planning Services: Your Essential Guide

Meeting the challenge of delivering ‘better for less’ has never been more important, but our work with local authorities provides a practical framework which could help you improve planning services, reduce costs and deliver clear, measurable outcomes for citizens. Download a pdf version of this guide here or read on for our five top tips….. […]

Your essential guide to a more effective Taxi Licensing service

  Achieving ‘better for less’ is at the heart of service transformation. But how can organisations like yours reduce costs and deliver clear, measurable outcomes for the citizens you serve? Click here to see a pdf version of this blog   Drawing on our recent work with one local authority, we’ve highlighted five areas which […]

Pay Drives Performance?

Does pay really drive performance? It’s an interesting question that the public and private sectors both grapple with. Over a number of years working within large, complex organisations, I’ve seen pay and bonuses calculated in very different ways and most recently, I’ve worked with an organisation where three pay methods are present in different parts […]

Targets drive the wrong behaviour

An interesting piece of news about a 24 hour strike by staff at Jobcentre Plus caught my eye earlier this week. Members of the Public and Commercial Services Union (PCS) based in more than 30 call centres across the UK walked out in a row over working conditions and claims about a target-driven culture. A […]


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