Tag Archives: systems thinking

More Effective Planning Services: Your Essential Guide

Meeting the challenge of delivering ‘better for less’ has never been more important, but our work with local authorities provides a practical framework which could help you improve planning services, reduce costs and deliver clear, measurable outcomes for citizens. Download a pdf version of this guide here or read on for our five top tips….. […]

What to measure and how to measure it: PART 2

In my recent blog on measures and sampling, I said: “A key principle for the effective use of data is to ensure it’s viewed in context.  By this I mean not comparing one number with another but having sufficient data to analyse properly and doing so in graphical form.  One of the best ways of […]

The Government’s Work Placement Scheme: Where’s the informed debate?

The last week has seen a fair bit of debate going on about the Government’s Work Placement Scheme, which is aimed at 16–24 year olds on JSA (Job Seekers Allowance) and is intended to get unemployed youngsters back into work.  Controversy is bubbling up from the Right to Work campaign – amongst others – claiming […]

More Effective Highways Services: Your Five Key Steps

With some of the lowest temperatures of the winter so far and the current culture of “where there’s blame, there’s a claim”, local authorities are taking a hammering on insurance payouts– and that’s driving a reactive culture which concentrates on mitigating insurance risk rather than making the streets safer. So how can councils better deal […]

SO Change: Our top tips to achieving sustainable behaviour change

Traditional methods of generating efficiency savings and meeting the needs of the communities we serve aren’t always adequate to meet the demand on public services. However, understanding how citizens’ motivations drive demand, could transform relationships with communities, build mutual trust and unlock savings. Our SO Change approach brings together tested principles from the world of […]

Computers or People?

A recent article on the BBC health website titled ‘Better IT would save thousands of lives’ suggests that IT systems could prevent 16,000 deaths per year.  The computer system proposed is stated as being capable of ‘reminding staff to give patients their drugs’ and providing ‘surveillance on its wards’, backed up by a policy of […]

Your essential guide to a more effective Taxi Licensing service

  Achieving ‘better for less’ is at the heart of service transformation. But how can organisations like yours reduce costs and deliver clear, measurable outcomes for the citizens you serve? Click here to see a pdf version of this blog   Drawing on our recent work with one local authority, we’ve highlighted five areas which […]

Pay Drives Performance?

Does pay really drive performance? It’s an interesting question that the public and private sectors both grapple with. Over a number of years working within large, complex organisations, I’ve seen pay and bonuses calculated in very different ways and most recently, I’ve worked with an organisation where three pay methods are present in different parts […]

Five steps to more efficient Debtor and Creditor Services

Working with local authorities across the UK, we’ve identified some common themes faced by Debtor & Creditor Services in achieving ‘better for less’.  Here, we highlight five key steps which can help drive the huge cost savings and efficiencies you need to achieve:   1. Set up debtors for faster collection – To ensure simple, […]


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